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In any successful business venture, making the sale is only half the journey; the next step is developing an effective relationship between the company and the client. This will often govern the profitability and durability of their partnership. The role of Client Success Managers (CSM), encompasses exactly this and more.
Our qualified and cross functional Client Success team is fluent in industry knowledge, marketing, product development and account management, as well as playing an instrumental role in servicing the long-term needs of our clients, always keeping their business needs at the forefront with a “customer first” mindset.
We take ownership of the entire post-sales relationship, including onboarding, project and account management, KPIs optimization, revenue increase initiatives, ongoing retention, upselling, as well as further account and projects development and maintenance.
In any successful business venture, making the sale is only half the journey; the next step is developing an effective relationship between the company and the client. This will often govern the profitability and durability of their partnership. The role of Client Success Managers (CSM), encompasses exactly this and more.
Our qualified and cross functional Client Success team is fluent in industry knowledge, marketing, product development and account management, as well as playing an instrumental role in servicing the long-term needs of our clients, always keeping their business needs at the forefront with a “customer first” mindset.
We take ownership of the entire post-sales relationship, including onboarding, project and account management, KPIs optimization, revenue increase initiatives, ongoing retention, upselling, as well as further account and projects development and maintenance.
Velti’s solutions span all the way from Customer Value Management to Loyalty programs, from Gamification elements to rewarding interactive games & branded campaigns. Effectively, the role of a Client Success Manager encompasses a variety of skills & responsibilities, in order to be able to cope with the requirements of such a multi-level role.
We are experienced in working with numerous external and internal stakeholders, establishing new partnerships and always seeking opportunities which pave a path for growth, using our business solutions as the compass. Above all, we make every effort to establish a ‘Can do’ attitude and mindset, to drive our customers and business towards better productivity, profits and performance. We are strong believers in prioritizing people rather than process in our efforts to maintain and establish a trustful partnership.
A Client Success Manager in Velti is a person that combines analytical skills, understands and interprets multiple & complex datasets, has the ability to clearly communicate and advise on the recommended actions, making a data-driven, educated decision.
A Client Success Manager in Velti is a person that can prioritize tasks efficiently, collaborate effectively with multiple internal teams, become a true partner to our clients’ responsible stakeholders, aiming at delivering the best results for any project that is within his or her responsibility.
A Client Success Manager is a qualified professional that brings added value through innovation, creativity, a balanced knowledge of technical and business domains, data interpreting skills and an eagerness to improve and optimize every aspect of a project that Velti’s clients have entrusted us with.